An EDI (Electronic Data Interchange) integration streamlines order processing by automatically transferring order data from ExpertVoice to your order management system. EDI is ideal for brands with high order volume and limited capacity for manual processing.
⚠️ Note: While EDI automates order processing, returns, refunds, and cancellations must still be handled manually through the ExpertVoice Admin.
What is EDI?
EDI is a standard format for transmitting electronic documents and is widely used in e-commerce. ExpertVoice supports:
EDI version 4010 (most common)
EDI version 4030
If your brand uses providers like SPS or TrueCommerce, you're likely eligible for EDI integration.
How to process orders via EDI
Please refer to the attached document for complete setup and order processing instructions. For questions, contact your ExpertVoice Customer Success Partner.
Advanced ship notice (ASN) handling
Fill & Kill (default)
ExpertVoice's default ASN configuration is Fill & Kill, where:
- A single 856 ASN is accepted per 850 PO
- Payment is captured for all items marked "shipped"
- Any items not marked "shipped" are cancelled
This simplifies order management but may not suit all warehouse setups. If your distribution center can't accommodate a single-shipment model, contact your EDI implementation manager to discuss Split Ship.
Split Ship
If your fulfillment process requires multiple shipments per order, we support Split Ship ASN handling:
- Multiple ASNs can be submitted per PO
- Unshipped items remain open until fulfilled
- Items must ship within 168 hours (7 days) before the credit card authorization expires
Contact your EDI implementation manager if Split Ship is required.
ASN transmission timing
All ASNs must be received within 168 hours (7 days) of PO creation — ASNs received after this window risk failed payment capture. To ensure POs are received promptly, set your FTP file polling frequency to 15 minutes or less.
Scheduling PO creation
Because the 168-hour window starts when ExpertVoice generates the PO, you can define when POs are created to align with your distribution center's hours. Reach out to your EDI implementation manager to configure a schedule.
Invoicing and payment remittance
The EDI 810 Invoice sends a reference value that helps to reconcile the twice-monthly payment remittances from ExpertVoice.
Common reference values:
- Vendor order number
- Vendor invoice number (BIG02 and BIG04)
How payments work
Payments follow MSA terms, not the 810 Invoice total. ExpertVoice retains a commission from the item subtotal. If your system doesn’t account for this, we can provide a commission-adjusted subtotal on the purchase order. Connect with your EDI implementation manager to enable it.
Shipping across deals for EDI
Shipping across deals means lets experts to combine products from multiple deals or stores ( e.g. Pro, Retail, The Drop, Flash Deals) into a single order and pay one shipping fee, reducing::
- Packaging and labor for your team
- Overall shipping costs for your brand
- Checkout friction for the expert
For more information on set up, see Shipping Across Deals for EDI brands.
Contact us
EDI configuration and processing: Reach out to your ExpertVoice EDI Implementation Manager
General EDI or Customer Success questions: Contact your Customer Success Partner