Integration Lite is a flexible order processing method for brands without EDI capabilities but with a high order volume that makes manual entry inefficient. It enables brands to export orders in bulk from the ExpertVoice Admin, fulfill them through internal systems, and then import tracking and shipment details via CSV.
⚠️ Note: Brands are responsible for monitoring orders frequently and must manually process refunds and returns in the ExpertVoice Admin.
How to process orders using Integration Lite
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Export orders
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Log into the ExpertVoice Admin
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Navigate to the Orders tab
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Filter and select the orders you want to process
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Use the Export function to generate a CSV file of order details
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Fulfill orders
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Use your internal system to fulfill and ship the orders
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Track fulfillment internally
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Import shipment info
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Once fulfilled, import a completed CSV file with tracking information back into the ExpertVoice Admin
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This ensures experts are notified and the order status is updated
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For complete instructions, refer to the Integration Lite Order Processing Guide or contact your Customer Success Partner.
Combined shipping across deals
As of February 18, 2025, orders from a single expert that span multiple deals will be grouped using a new "Primary Order ID" column in the exported file. This makes it easier to recognize and consolidate related shipments.
What do I need to do?
Nothing—this feature is automatically applied to your exported Order Files.
Your fulfillment team should use the Primary Order ID to group and combine shipments efficiently.
Why it matters
As we offer more personalized deal types (e.g. outlets, flash deals), experts often order multiple products from the same brand across different stores or promotions. Without this enhancement, those deals would generate multiple order IDs and require separate shipments.
The new Related Orders feature helps:
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Simplify internal processing
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Reduce packaging and shipping costs
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Improve the expert experience by reducing duplicate shipping charges