An EDI (Electronic Data Interchange) integration streamlines order processing by automatically transferring order data from ExpertVoice to your order management system. EDI is ideal for brands with high order volume and limited capacity for manual processing.
⚠️ Note: While EDI automates order processing, returns, refunds, and cancellations must still be handled manually through the ExpertVoice Admin.
What is EDI?
EDI is a standard format for transmitting electronic documents and is widely used in e-commerce. ExpertVoice supports:
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EDI version 4010 (most common)
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EDI version 4030
If your brand uses providers like SPS or TrueCommerce, you're likely eligible for EDI integration.
How to process orders via EDI
Please refer to the attached document for complete setup and order processing instructions. For questions, contact your ExpertVoice Customer Success Partner.
Advanced ship notice (ASN) handling
Fill and Kill
ExpertVoice’s default ASN configuration is Fill and Kill, where:
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A single ASN (EDI 856) is accepted per PO
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Items marked “shipped” are paid out
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Items not marked “shipped” are canceled
This simplifies order management, but may not suit all warehouse setups.
Split ship
If your fulfillment process requires multiple shipments per order, we support Split Ship ASN handling:
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Multiple ASNs can be submitted per PO
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Unshipped items remain open until fulfilled
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Items must ship within 168 hours (7 days) before the credit card authorization expires
Contact your EDI implementation manager at ExpertVoice if Split Ship is required.
Combined shipping across deals
Experts can now combine products from multiple deals or stores into a single order and pay one shipping fee. This change reduces:
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Packaging and labor for your team
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Overall shipping costs for your brand
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Checkout friction for the expert
EDI and Program ID (PID)
Each EDI order includes a Program ID (PID) in the REF*PID segment to reflect deal eligibility:
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BROFORM(historical pro term) -
RETAIL_EPP
If an expert qualifies for both Retail and Pro deals in a single checkout, the EDI PO will use the Retail PID, but invoicing and commissions will be calculated per item.
Most brands don’t rely on the
REF*PIDsegment. If you do, let us know—we’ll test and validate your setup.
EDI PO structure options
Per-deal POs (default for most brands)
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One EDI PO per deal
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Shipping costs are proportionally split across POs
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Special item surcharges remain attached to the item’s PO
Combined POs
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For brands unable to combine shipments by person/address
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ExpertVoice sends one PO per checkout session
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Best used if your system can’t allocate shipping across multiple POs
PID-dependent EDI processing
If your system does not rely on PID
No changes are needed. Orders with mixed deal types (e.g. Retail + Pro) will default to Retail PID in the EDI PO, while invoicing remains accurate per item.
If your system depends on PID
We’ll coordinate testing with your EDI contact.
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The new PO format removes the
REF*PIDsegment -
A
TW*PIDis added to thePO1segment for line-level deal tracking
.
Contact us
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EDI configuration and processing: Reach out to your ExpertVoice EDI Implementation Manager
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General EDI or Customer Success questions: Contact your Customer Success Partner