Community Manager: General FAQs
Q. Can the name of a community be changed?
Yes, but we don’t recommend doing it more than once, only if necessary.
Q. Can the community be paused and reactivated?
No, not yet.
Q. Can a community that is no longer active be archived?
No, not yet.
Q. Can a community be deleted?
No, not yet.
Q. Is there a preview of my full community page?
Yes, you can find it by clicking on the box with three dots in the upper right corner once you’ve created your community page. Once you have saved your information, you’ll be able to see the full preview.
Q. Is there a preview to see what my community pages and messages will look like on different devices?
Yes, in the “messaging” or “configure” section, you’ll see a preview option on the right, and there is the option to switch between mobile, tablet, or desktop views.
Q. Can a community page be active without an active application?
Yes, these two things are independent of each other.
Q. Can an application page be active without an active community?
No, for an application to be active, the community page must also be active.
Q. What email address do automated community emails come from?
Similar to other ExpertVoice automated emails, they are sent from info@t.expertvoice.com
Q. Does the applicant or member receive an additional notification in addition to an email?
Yes, an application receives:
- An on-site notification (desktop)
- A push notification (only for approval or denial of application)
- The community will also show up top the next time they log in as a new campaign card once they are approved.
Community Manager: Application FAQs
Q. Can an application question be deleted or reordered?
- Yes, but only if there haven’t been any responses coming through
- The copy could be changed, or another question could be added
Q. Can the community link be accessed before it is live?
The community link is created when the community is created. However, no one will be able to access the page unless the community is active; an error will be displayed.
Q. Can an applicant be pulled back into the pool to review or approve after they’ve passed the 60 days?
No, not yet.
Q. Can applicants be saved or archived for another program coming in the future, even though they might not be a fit right now?
No, not yet.
Q. Can a brand add notes to an applicant for later?
Yes.
Q. Can applicants be bulk approved into a community?
Yes, the star rating can be used to segment members into different groups. This is the recommended option for approving members so that they all are given access simultaneously, and the brand can start communicating once everyone has been let in.
Q. Is it possible to sort by the columns within the application table?
Some columns are sortable right now: Name, Date applied, Profile complete, Star Rating, and Status.
Q. Can a brand export all application questions and member info?
Yes, they can export all application information from the application tab, including questions and answers.
Q. Can an applicant apply again if they were denied?
Yes.
Q, How can a client fact check the answer to a question EX: “Do you work at Academy Sports?”
- The client can check their ExpertVoice profile to see if they have an active team.
- They can also ask a specific question in the application for the application to provide their employee ID.
Community Manager: Community Post FAQs
Q. Is there an alert members see when a brand creates a community post?
Yes, when the brand makes a new post, they will see an alert. Coming soon, experts in the community will be able to author posts, and there will be notifications.
Q. Will the brand be notified of new comments on a post?
No, not yet. But new comments will be highlighted with a blue dot within the post section of a community.
Q. What types of post options are available?
- Update
- Question
- Poll
Q. Are images an option to include in the post?
Yes, for the update or questions post types.
Q. Can a product be tagged in a community post?
Yes, with the question post type, a product on ExpertVoice can be tagged to collect feedback.