If ExpertVoice is hosting your brand’s store, that means experts are purchasing directly from ExpertVoice. This article outlines everything you need to know about how and when we pay you, how to interpret your reports, and who to contact for support. If you still have questions after reading, please reach out using the contact information at the end.
How and when we pay you
ExpertVoice remits payments for expert orders in 15-day batches on the 1st and 15th of each month. Payments are made on a net 45 basis from each batch date.
On each payment date, you’ll receive a Detailed Transaction Report (DTR) via email from reseller@expertvoice.com. This report includes order-level detail matching the payment amount.
Note: ExpertVoice does not pay based on brand-generated invoices. Payments are based solely on ExpertVoice’s order batches as shown in the DTR.
What’s in the detailed transaction report (DTR)
Your payment includes:
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Merchandise total
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Minus commission (as outlined in your contract)
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Plus shipping fees (if applicable)
Sales tax handling:
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U.S. sales tax is remitted by ExpertVoice to the appropriate tax agencies on your behalf. This tax is not included in your payment. We can provide a reseller certificate upon request.
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Canadian sales tax (GST/HST, PST) is collected from the expert and remitted to your brand with each batch payment. It is your responsibility to report and file with Canadian tax authorities.
Transaction fee: ExpertVoice may charge experts a transaction fee (currently 1.5% per order, capped at $5), which ExpertVoice retains.
Refunded orders will appear as negative amounts in red, using the same original order number. Refunds are included in the DTR for the period in which the refund occurred.
📎 See the attached DTR example for a guide on how to read your report.
Invoice process
Invoices issued by ExpertVoice are governed by the terms in your Statement of Work (SOW) under the "Invoices" section.
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Content/promotional media invoices are issued as contracts are signed and products launch.
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Quiz, service & support and commission invoices are issued during the first week of each month for the previous month.
For any questions about non-commission invoices, email accounts.receivable@expertvoice.com.
Financial hold
If your brand has invoices that are more than 60 days overdue, we will place your brand on financial hold.
This may result in:
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Delays to launching new content or promotional media
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Temporary withholding of hosted store payments until outstanding balances are paid
For questions about financial hold, contact accounts.receivable@expertvoice.com.
Contact us
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Reseller remittance and payments: reseller@expertvoice.com
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All other invoicing questions: accounts.receivable@expertvoice.com