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Danae' Drebenstedt - EV Customer Success

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Activity overview

Latest activity by Danae' Drebenstedt - EV Customer Success
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    Danae' Drebenstedt - EV Customer Success created an article,

    Redirect store - product catalog fields

    We can accept product catalog data in whatever format the brand can most easily provide. This is often a “catalog export” function, within the brand's eCommerce system, or maybe a link to your Goog...

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    Danae' Drebenstedt - EV Customer Success created an article,

    UpFlow Customer Portal

    Through the UpFlow portal, you can pay invoices as well as view all open invoices, credit memos, and past paid invoices. You have the option to download all invoices, dispute an invoice, or set a p...

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    Danae' Drebenstedt - EV Customer Success created an article,

    Remittance for Hosted Stores

    For brands using the hosted store option, ExpertVoice is hosting your brand’s store directly on our website.  This means our experts are paying ExpertVoice directly for their orders. These payments...

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    Danae' Drebenstedt - EV Customer Success created an article,

    Search Term Frequency Report

    The Search Term Frequency Report in Analytics is a great way for brands to understand how experts find your brand or products on ExpertVoice.  This report shows what search terms experts entered in...

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    Danae' Drebenstedt - EV Customer Success created an article,

    Sales Over Time Report

    The Sale Over Time Report in Analytics helps brands that view the overall performance of experts ordering or store redirect behavior with your brand over a specific period of time. If you have a Ho...

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    Danae' Drebenstedt - EV Customer Success created an article,

    How to cancel an order

    Your Order Fulfillment Manager (OFM) is the main point of contact for the ExpertVoice Customer Success Partner as well as the Expert Support team. This can be for anything related to order processi...

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    Danae' Drebenstedt - EV Customer Success created an article,

    How to return or refund an order

    Your Order Fulfillment Manager (OFM) is the main point of contact for the ExpertVoice Customer Success Partner as well as the Expert Support team. This can be for anything related to order processi...

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    Danae' Drebenstedt - EV Customer Success created an article,

    Finance overview - hosted store

    ExpertVoice is hosting your brand’s store directly on our website which means our experts are paying ExpertVoice directly for their orders. This article should be able to answer all of your finance...

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    Danae' Drebenstedt - EV Customer Success created an article,

    Finance overview - redirect store

    ExpertVoice is sending our experts to your brand website to place orders. Per your contract, ExpertVoice will expect a percentage of all orders. This article should be able to answer all of your fi...

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    Danae' Drebenstedt - EV Customer Success created an article,

    Request Flyers

    Work with your Customer Success partner to create custom flyers to announce your program on ExpertVoice with detailed sign-up instructions for experts or encourage experts to leave recommendations....