The EDI integration method benefits you as a brand by automating the processing of orders. This option requires the least overhead and is the most efficient. An EDI integration requires you to have an existing EDI connection (SPS, TrueCommerce, etc). EDI is a good option for brands with large order volumes that might not have the bandwidth to manually process orders.
Note: While the processing of orders will be automated, refunds/returns and order cancellations will still need to be manually processed using the ExpertVoice Admin portal.
What is EDI? (Electronic Data Interchange)
EDI describes the format of electronic documents and is commonly used for e-commerce solutions. EDI has been evolving with different versions, revisions and sub-revisions. ExpertVoice currently supports EDI Versions 4010 (most commonly used) and 4030. EDI Integration
If you have further questions about EDI please reach out to your Customer Success partner.
How to process orders using EDI
Please reference the attached document for further guidance and instructions in regards to processing orders via EDI.