Overview
Manual order processing supports brands with low order volume (<10 orders a week), where manually processing orders directly in admin is quicker than constructing/uploading spreadsheets. It can also be a good option for customized or made-to-order products where a brand wants to closely monitor each individual order placed. This option requires the processing of orders on an order-by-order basis using the ExpertVoice Admin system. As a brand, you'll need to regularly check on incoming orders and process them individually as they come in by inserting the required information.
*Note: It is recommended to check for and process new orders on a daily basis. As an order fulfillment manager, there is the option to receive a Daily Order Summary email to be notified of new orders.
How to process orders manually
Please reference the attached document for further guidance and instructions to process orders manually.
If you have further questions about manual processing, please reach out to your Customer Success partner.
Combined Shipping for Manual Order Processing
Combining shipping costs
ExpertVoice is releasing a new feature that will allow orders made across multiple deals or stores from your brand to be combined into one order, and therefore packaged and shipped as one shipment. This will reduce the expense of shipping by reducing the number of packages, as well as the time to pack and ship orders separately. Experts will only need to pay one shipping fee for these orders, making it even easier for them to order more products from your brand.
Why does this matter?
As we continue to add more interesting ways for brands to target specific users with great deals through things like outlets and Flash Deals, we increase the likelihood that experts order multiple products from the same brand across multiple deals (or stores). In the past, this caused separate orders and order IDs to be sent to our brand partners, who then had to process, package, and ship products for each deal separately. This would also cause our experts to pay shipping for each one of those deals. All of the above lead to unnecessarily high shipping expenses for brands, and prohibitive shipping costs for experts.
What do I need to do?
For our brands processing orders manually through our ExpertVoice order admin, you won’t need to do anything to start taking advantage of this new feature.
What will change?
- The order summary page in ExpertVoice will have a new section “Related Orders”, that will show orders from the same user and same org, and that can be shipped with a combined shipment. The brand’s order fulfillment team should strive to process and ship these related orders together.
Supporting assets