Integration Lite is used to process orders in bulk by utilizing ExpertVoice’s Admin portal. This solution is best for brands that lack EDI capabilities but also have an order volume large enough that manual processing requires too much overhead. The brand is responsible for exporting orders from the ExpertVoice Admin in batches and proceeds to process orders in their own system per the brand's usual fulfillment methods. The brand will then import order information (shipping info, quantity shipped) back into the ExpertVoice admin using a basic CSV file. The brand is responsible for monitoring orders on a regular basis to ensure a quick and efficient purchase experience for experts.
Note: All refunds and returns will need to be manually processed by the brand through the ExpertVoice admin.
How to process orders using Integration Lite (import/export):
Please reference the attached document for further guidance and instructions in regards to processing orders via Integration Lite (Import/Export).
If you have any further questions about Integration Lite please contact your Customer Success partner.