Overview
Integration Lite processing is designed for brands that lack EDI capabilities but have a high enough order volume that manual processing would be too time-consuming. This method allows brands to export orders in bulk from the ExpertVoice admin for processing and fulfilling through their internal system. The brand then imports order information back into the ExpertVoice admin using a CSV file.
*Note: The brand is responsible for monitoring orders regularly to ensure a quick purchase experience for experts, and manually processing refunds and returns through ExpertVoice admin.
How to process orders using Integration Lite (import/export):
For detailed instructions on importing and exporting order files, please reference the Integration Lite Order Processing Guide. If you have questions, contact your Customer Success Partner.
Combined Shipping Across Deals for Integration Lite
As of 2/18/25, orders from the same expert spanning multiple deals will now be flagged as related in your Order Export Files with a new “Primary Order ID” column. This allows your team to identify and combine shipments more efficiently.
What do I need to do?
No setup is required — this feature will be automatically reflected in your Order Export Files starting 2/18/25. Your order fulfillment team should use the Primary Order ID to recognize and consolidate eligible shipments. If you have any questions, reach out to your Customer Success Partner.
Why does this matter?
As we continue to add more interesting ways for brands to target specific users with great deals through things like outlets and Flash Deals, we increase the likelihood that experts order multiple products from the same brand across multiple deals (or stores). Previously, separate deals created multiple order IDs, requiring separate shipments. This resulted in higher costs for brands and multiple shipping charges for experts. The new Related Orders feature helps:
- Simplify order tracking and processing
- Consolidate shipments to reduce costs
- Enhance the shopping experience for experts, making it even easier for them to order more products from your brand!