The Recommendations Over Time Report is a vertical bar chart in Analytics that shows a high-level overview of how many total product reviews your brand collects over time on ExpertVoice. This report also incorporates the Net Promoter Score® rating, or NPS®, to show experts' likelihood of recommending your products.
The report helps brands understand the volume of reviews they collect on ExpertVoice and product sentiment over time.
- Green represents a brand's promoters (score 9-10). The experts who left this score are loyal enthusiasts who will keep buying and referring others to your brand, fueling growth.
- Yellow represents a brand's passives (score 7-8). The experts who left this score are satisfied but unenthusiastic customers vulnerable to competitive offerings.
- Red represents a brand's detractors (score 0-6). The experts who left this score are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
How to access the report
- Visit Analytics in the Advocacy Platform
- Click Add Reports to Dashboard
- Click Recommendations Over Time and then drag and drop it to your preferred analytics dashboard
- Insert a name for your new report
- 255 characters maximum
- Default text: Recommendations Over Time
- Click Recommendations Over Time to explore the report
You can filter the report by product name, product category if the user is a verified product owner, a relative recommendation date, or by a specific date range. Under Switch Display Metric, set the chart to either show the total number of Recommendations made or Unique Experts Recommending your products over time. Click Save Report to capture any changes made to the filters.
Hover your cursor over a column or color and click it to view a summary of how many product recommendations were generated with a specific Net Promoter Score. Click the column or color again to return to the original report view.
Note: All brands can access this report, but the data only populates for brands who can collect product reviews through their ExpertVoice Hosted Store or Product Catalog.
Tips and tricks
- Recommendations are also referred to as "product reviews" on ExpertVoice. Learn more here.
- Review these best practices for ways your brand can collect more product reviews.
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In the main Analytics Dashboard, click the three dots on the right of the report to either explore the report, rename, duplicate or remove it from your dashboard, or view the report description.