For brands using the hosted store option, ExpertVoice is hosting your brand’s store directly on our website. This means our experts are paying ExpertVoice directly for their orders. These payments are batched and remitted to your brand on the 1st and the 15th of every month (see schedule below). On the payment date, ExpertVoice will email a Detailed Transaction Report (DTR) to your assigned contact. This report contains order-level details matching the payment amount.
While not uncommon for your contact to change throughout the partnership, it is critical that your appropriate brand contacts are subscribed to receive the monthly DTR report. Please reach out to your assigned Customer Success partner to ensure the contact is properly updated, added or removed as needed.
If you are subscribed to receive DTRs and you are not receiving them, you’ll need to whitelist the email to ensure that it is added to your approved sender list.
Note: ExpertVoice does not pay based on invoices generated from brands, but on our batches of orders as shown in the DTR.
Note: Reach out to ExpertVoice Finance for any questions related to payment/remittance at firstname.lastname@example.org. If you need further support your Customer Success partner can add a note to reach out to email@example.com
*Payments are made in accordance with the following remittance schedule: