ExpertVoice is sending our experts to your brand website to place orders. Per your contract, ExpertVoice will expect a percentage of all orders. This article should be able to answer all of your finance-related questions. And if it doesn’t, please contact the appropriate department in the Contact Us section. We’re excited to be working with you!
Collecting payment (how you pay us) - pixel vs. manual reporting
With a redirect store, brands will need to install a pixel to track ExpertVoice orders on their sites. The ExpertVoice team is happy to help implement this. When the pixel is installed and working properly, ExpertVoice will download order details monthly and invoice brands for the commission due on ExpertVoice sales. The commission percentage is found in your contract.
Note that when the pixel is installed initially, we need to test it in order to ensure that it is working properly before we rely on it for invoicing purposes. During this test period, brands must submit self-reporting for the first few months to ExpertVoice. We will reach out for this reporting from the email address email@example.com, and that email is where you should send your reporting. Please note that it is important for us to receive reporting by the third business day of the month for the prior month’s sales in order to issue invoices and close our books. To get started, we have a template to assist you with what information we need. Please see the attached redirect reporting template below. ExpertVoice will inform brands once the pixel has been validated, and there is no longer a need to provide self-reporting.
ExpertVoice invoice terms are based on the SOW, which has a paragraph titled Invoices. The timing of invoices and payment terms can be found there. Generally, we issue invoices for content/promotional media throughout the month as contracts are signed and products launch. Edu-game, service & support, and commission invoices are issued in the first week of each month for the month prior. Any questions about non-commission invoices can be directed to firstname.lastname@example.org. Redirect commission invoice questions should be directed to email@example.com.
If your brand has outstanding invoices past 60 days overdue, your brand will be placed on financial hold. This means that new content and/or promotional media that is scheduled to launch may be delayed until the past-due balance is paid. If the brand is a hosted store with ExpertVoice, we may hold reseller payments to the brand until the past-due balance is paid. Questions about this should be directed to firstname.lastname@example.org.
Redirect self-reporting and questions about redirect commission invoices: email@example.com
All other invoicing: firstname.lastname@example.org